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Mailin’ It! - The Official USPS Podcast

United States Postal Service

mediacenter@usps.gov

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Evolving eCommerce Shipping Solutions

<p>In this episode of Mailin’ It!, hosts Karla Kirby and Jeff Marino jump into the fast-paced world of e-commerce shipping with guest Heather Maday, Senior Director of Sales Enablement at the US Postal Service. Heather shares how USPS has transformed its operations to support today’s eCommerce economy, where shoppers expect speed, visibility, and value with every order. From data driven logistics and new fulfillment technologies to transparent pricing, Heather explains how USPS helps businesses reach customers affordably and efficiently.</p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

Tue, 28 Oct 2025 15:00:00 +0000

mediacenter@usps.gov (United States Postal Service)

<p>In this episode of Mailin’ It!, hosts Karla Kirby and Jeff Marino jump into the fast-paced world of e-commerce shipping with guest Heather Maday, Senior Director of Sales Enablement at the US Postal Service. Heather shares how USPS has transformed its operations to support today’s eCommerce economy, where shoppers expect speed, visibility, and value with every order. From data driven logistics and new fulfillment technologies to transparent pricing, Heather explains how USPS helps businesses reach customers affordably and efficiently.</p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

Evolving eCommerce Shipping Solutions

United States Postal Service

00:22:08

eCommerce is changing the way America ships, and the Postal Service is right at the center of it. Tune in to hear Heather Maday, Senior Director of Sales Enablement at USPS, explain how USPS is powering the online shopping boom. Through USPS’ expanding processing network, data-driven logistics, and innovative products, businesses are shipping smarter and saving money. Whether you’re an online seller or just curious about what keeps your packages moving, this episode offers an inside look at how USPS is meeting modern delivery demands with speed, flexibility, and reliability.

eCommerce is changing the way America ships, and the Postal Service is right at the center of it. Tune in to hear Heather Maday, Senior Director of Sales Enablement at USPS, explain how USPS is powering the online shopping boom. Through USPS’ expanding processing network, data-driven logistics, and innovative products, businesses are shipping smarter and saving money. Whether you’re an online seller or just curious about what keeps your packages moving, this episode offers an inside look at how USPS is meeting modern delivery demands with speed, flexibility, and reliability.

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A Conversation with New Postmaster General David Steiner

<p>The Postal Service is entering a new chapter under 76th Postmaster General David Steiner. In this conversation, he joins <i>Mailin’ It!</i> to talk about what lies ahead. Steiner discusses his background and path to becoming Postmaster General, the challenges and opportunities facing USPS, and why employee engagement and operational excellence will be key to long-term success.</p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

Wed, 1 Oct 2025 15:00:00 +0000

mediacenter@usps.gov (United States Postal Service)

<p>The Postal Service is entering a new chapter under 76th Postmaster General David Steiner. In this conversation, he joins <i>Mailin’ It!</i> to talk about what lies ahead. Steiner discusses his background and path to becoming Postmaster General, the challenges and opportunities facing USPS, and why employee engagement and operational excellence will be key to long-term success.</p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

A Conversation with New Postmaster General David Steiner

United States Postal Service

00:32:12

In this special episode of Mailin’ It!, USPS’s new Postmaster General David Steiner sits down with hosts Karla Kirby and Jeff Marino. Steiner describes his career journey from law to logistics leadership, shares what drew him to the U.S. Postal Service, and outlines his vision for guiding the organization through a period of transformation. Steiner discusses the opportunities and challenges ahead for an organization now in its 250th year. Keep an eye out for more from PMG Steiner on the USPS Blog in the coming weeks!

In this special episode of Mailin’ It!, USPS’s new Postmaster General David Steiner sits down with hosts Karla Kirby and Jeff Marino. Steiner describes his career journey from law to logistics leadership, shares what drew him to the U.S. Postal Service, and outlines his vision for guiding the organization through a period of transformation. Steiner discusses the opportunities and challenges ahead for an organization now in its 250th year. Keep an eye out for more from PMG Steiner on the USPS Blog in the coming weeks!

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The Innovation Behind Safe Mail Delivery

<p>Every day, millions of letters and packages move safely across the country. But what does it take to keep America’s mail secure? In this episode, our hosts are joined by Buck Buckley, Special Assistant for Strategic Initiatives with the U.S. Postal Inspection Service, and Bob Dixon, USPS Sr. Director of Delivery & Retail Modernization. Together, they discuss how the Postal Service is using technology to tackle mail theft, porch piracy, and employee safety, and explain how innovative security measures are protecting mail and employees while adapting to new and emerging threats.</p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

Wed, 10 Sep 2025 15:00:00 +0000

mediacenter@usps.gov (United States Postal Service)

<p>Every day, millions of letters and packages move safely across the country. But what does it take to keep America’s mail secure? In this episode, our hosts are joined by Buck Buckley, Special Assistant for Strategic Initiatives with the U.S. Postal Inspection Service, and Bob Dixon, USPS Sr. Director of Delivery & Retail Modernization. Together, they discuss how the Postal Service is using technology to tackle mail theft, porch piracy, and employee safety, and explain how innovative security measures are protecting mail and employees while adapting to new and emerging threats.</p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

The Innovation Behind Safe Mail Delivery

United States Postal Service

00:28:47

How do engineers and the U.S. Postal Inspection Service work together to keep your mail and the people who deliver it safe? In this episode, our hosts explore the innovation and engineering behind preventing crime and protecting mail, packages, and postal employees and how those efforts are leading to safer, more secure delivery systems.

How do engineers and the U.S. Postal Inspection Service work together to keep your mail and the people who deliver it safe? In this episode, our hosts explore the innovation and engineering behind preventing crime and protecting mail, packages, and postal employees and how those efforts are leading to safer, more secure delivery systems.

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Exposing a $6 Million Mail Order Allergy Testing Scam – A USPIS True Crime Story

<p>Uncover the true story behind a $6 million mail-order scam with hosts Karla Kirby and Jeff Marino, joined by Inspector Greg Ghiozzi of the U.S. Postal Inspection Service. Together, they reveal how a fake allergy testing company duped tens of thousands of people into mailing in locks of hair—while running a multimillion-dollar scheme behind the scenes. Follow along as they break down the investigation and share how USPIS brought this hair-raising scammer to justice through extradition and conviction.</p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

Tue, 19 Aug 2025 15:00:00 +0000

mediacenter@usps.gov (United States Postal Service)

<p>Uncover the true story behind a $6 million mail-order scam with hosts Karla Kirby and Jeff Marino, joined by Inspector Greg Ghiozzi of the U.S. Postal Inspection Service. Together, they reveal how a fake allergy testing company duped tens of thousands of people into mailing in locks of hair—while running a multimillion-dollar scheme behind the scenes. Follow along as they break down the investigation and share how USPIS brought this hair-raising scammer to justice through extradition and conviction.</p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

Exposing a $6 Million Mail Order Allergy Testing Scam – A USPIS True Crime Story

United States Postal Service

00:31:14

In this true crime episode of Mailin’ It!, we are joined by U.S. Postal Inspector Greg Ghiozzi to hear how USPIS uncovered a fake mail-order allergy testing company. Inspector Ghiozzi explains how the fraud scammed over 88,000 people out of nearly $6 million before USPIS put a stop to it. Discover how a mail carrier’s tip sparked a multi-year investigation that uncovered money laundering and ultimately led to an international arrest.

In this true crime episode of Mailin’ It!, we are joined by U.S. Postal Inspector Greg Ghiozzi to hear how USPIS uncovered a fake mail-order allergy testing company. Inspector Ghiozzi explains how the fraud scammed over 88,000 people out of nearly $6 million before USPIS put a stop to it. Discover how a mail carrier’s tip sparked a multi-year investigation that uncovered money laundering and ultimately led to an international arrest.

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Transforming the Retail Experience

<p>Director of Retail Operations, Tracy Raymond, and Senior Director of Delivery and Retail Technology, Bob Dixon, join us to discuss the Postal Service's plans to modernize hundreds of its retail locations and Post Offices across the country. Tune in to hear how USPS is streamlining operations and upgrading the retail experience to better serve today’s customers.  </p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

Tue, 5 Aug 2025 15:00:00 +0000

mediacenter@usps.gov (United States Postal Service)

<p>Director of Retail Operations, Tracy Raymond, and Senior Director of Delivery and Retail Technology, Bob Dixon, join us to discuss the Postal Service's plans to modernize hundreds of its retail locations and Post Offices across the country. Tune in to hear how USPS is streamlining operations and upgrading the retail experience to better serve today’s customers.  </p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

Transforming the Retail Experience

United States Postal Service

00:28:18

In this episode, we’re diving into USPS’ Post Office retail modernization efforts aimed at creating a more efficient and customer-friendly experience. Experts Tracy Raymond and Bob Dixon join us to discuss upgrades at USPS facilities around the country, including renovated lobbies, improved layouts, digital signage, and expanded self-service kiosks. This modernization work will help USPS better meet customer needs, and it’s coming to a Post Office near you!

In this episode, we’re diving into USPS’ Post Office retail modernization efforts aimed at creating a more efficient and customer-friendly experience. Experts Tracy Raymond and Bob Dixon join us to discuss upgrades at USPS facilities around the country, including renovated lobbies, improved layouts, digital signage, and expanded self-service kiosks. This modernization work will help USPS better meet customer needs, and it’s coming to a Post Office near you!

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USPS 250 Years of Collecting Mail

<p>To kickoff celebrating the Postal Service’s 250th anniversary, Karla Kirby and Jeff Marino are joined by Jim Bruns, expert in postal history and former Director of the National Postal Museum. Together they explore the Postal Service’s founding during the American Revolution, the rise of letter collection, the introduction of stamps, home delivery, and how the Postal Service continues to innovate today. Whether you’ve dropped a letter in a blue box or tracked a package online, this episode will show you how the mail has been connecting America since before its founding.</p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

Tue, 22 Jul 2025 15:00:00 +0000

mediacenter@usps.gov (United States Postal Service)

<p>To kickoff celebrating the Postal Service’s 250th anniversary, Karla Kirby and Jeff Marino are joined by Jim Bruns, expert in postal history and former Director of the National Postal Museum. Together they explore the Postal Service’s founding during the American Revolution, the rise of letter collection, the introduction of stamps, home delivery, and how the Postal Service continues to innovate today. Whether you’ve dropped a letter in a blue box or tracked a package online, this episode will show you how the mail has been connecting America since before its founding.</p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

USPS 250 Years of Collecting Mail

United States Postal Service

00:33:44

In this special 250th anniversary episode, we are joined by Jim Bruns, President of the National Navy Museum Foundation and former Director of the National Postal Museum, to learn how USPS has shaped the nation from the very beginning. We discuss how mail collection evolved from horse drawn deliveries and tavern drop offs to the blue collection boxes, self-service kiosks, and e-commerce tools we use today. Discover how the Postal Service built America’s first communication network, changing the way we live, work, and stay in touch.

In this special 250th anniversary episode, we are joined by Jim Bruns, President of the National Navy Museum Foundation and former Director of the National Postal Museum, to learn how USPS has shaped the nation from the very beginning. We discuss how mail collection evolved from horse drawn deliveries and tavern drop offs to the blue collection boxes, self-service kiosks, and e-commerce tools we use today. Discover how the Postal Service built America’s first communication network, changing the way we live, work, and stay in touch.

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Before Disaster Strikes: Behind the Scenes of USPS National Preparedness

<p>USPS Director of National Preparedness, Rae Ann Haight, joins us to discuss the comprehensive and dynamic preparedness program designed to safeguard mail operations against any type of disruption. She shares real-life stories that highlight how planning, training, and coordination enable USPS to keep mail moving and employees safe no matter the challenge.</p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

Tue, 24 Jun 2025 15:00:00 +0000

mediacenter@usps.gov (United States Postal Service)

<p>USPS Director of National Preparedness, Rae Ann Haight, joins us to discuss the comprehensive and dynamic preparedness program designed to safeguard mail operations against any type of disruption. She shares real-life stories that highlight how planning, training, and coordination enable USPS to keep mail moving and employees safe no matter the challenge.</p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

Before Disaster Strikes: Behind the Scenes of USPS National Preparedness

United States Postal Service

00:33:51

Disasters may be unpredictable—but USPS’s response isn’t. In this episode, USPS Director of National Preparedness, Rae Ann Haight, joins our hosts to discuss how preparedness efforts across the organization help ensure that nothing halts the mission of delivering mail, and shares real-life stories of USPS response to disaster situations. Whether facing floods or cyberattacks, planning, training, and coordination enable action when it matters most.

Disasters may be unpredictable—but USPS’s response isn’t. In this episode, USPS Director of National Preparedness, Rae Ann Haight, joins our hosts to discuss how preparedness efforts across the organization help ensure that nothing halts the mission of delivering mail, and shares real-life stories of USPS response to disaster situations. Whether facing floods or cyberattacks, planning, training, and coordination enable action when it matters most.

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How Rural Free Delivery Changed America

<p>USPS Historian Steve Kochersperger joins us to discuss the origins and lasting impact of rural free delivery—an initiative that began in 1896 to bring mail directly to farm families across the U.S. Learn how this historic service helped bridge the gap between urban and rural communities, supported economic growth, and laid the groundwork for modern mail delivery. </p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

Tue, 6 May 2025 15:00:00 +0000

mediacenter@usps.gov (United States Postal Service)

<p>USPS Historian Steve Kochersperger joins us to discuss the origins and lasting impact of rural free delivery—an initiative that began in 1896 to bring mail directly to farm families across the U.S. Learn how this historic service helped bridge the gap between urban and rural communities, supported economic growth, and laid the groundwork for modern mail delivery. </p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

How Rural Free Delivery Changed America

United States Postal Service

00:20:13

As the United States Postal Service approaches its 250th anniversary, we’re looking back at one of the most transformative innovations in our history: rural free delivery. USPS Historian Steve Kochersperger joins our hosts to explore how this revolutionary service connected millions of Americans living in remote communities—long before phones, radios, or the internet. From delivering newspapers and mail-order catalogues to expanding access to information, rural free delivery reshaped the nation's social and economic landscape. Tune in for a fascinating look at how mail became a lifeline and how its legacy lives on today.

As the United States Postal Service approaches its 250th anniversary, we’re looking back at one of the most transformative innovations in our history: rural free delivery. USPS Historian Steve Kochersperger joins our hosts to explore how this revolutionary service connected millions of Americans living in remote communities—long before phones, radios, or the internet. From delivering newspapers and mail-order catalogues to expanding access to information, rural free delivery reshaped the nation's social and economic landscape. Tune in for a fascinating look at how mail became a lifeline and how its legacy lives on today.

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Creating The 2025 Stamp Collection

<p>We’re taking a deep dive into the exciting world of 2025 USPS stamps! Join special guests Lisa Bobb-Semple, USPS Stamp Services Director, and Daniel Piazza, Curator of Philately at the Smithsonian National Postal Museum, as we explore how new stamps are selected, the artistry behind them, and what it takes to bring them to life. Plus, with the Postal Service’s 250th anniversary on the horizon, we’ll discuss how stamps will play a role in celebrating this historic milestone. Don’t miss this fascinating conversation about history, design, and the stories behind the stamps in your collection! </p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

Tue, 25 Mar 2025 15:00:00 +0000

mediacenter@usps.gov (United States Postal Service)

<p>We’re taking a deep dive into the exciting world of 2025 USPS stamps! Join special guests Lisa Bobb-Semple, USPS Stamp Services Director, and Daniel Piazza, Curator of Philately at the Smithsonian National Postal Museum, as we explore how new stamps are selected, the artistry behind them, and what it takes to bring them to life. Plus, with the Postal Service’s 250th anniversary on the horizon, we’ll discuss how stamps will play a role in celebrating this historic milestone. Don’t miss this fascinating conversation about history, design, and the stories behind the stamps in your collection! </p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

Creating The 2025 Stamp Collection

United States Postal Service

00:34:38

USPS Stamp Services Director Lisa Bobb-Semple and Smithsonian National Postal Museum Curator of Philately Daniel Piazza join us to discuss the USPS stamp program and the new stamps for 2025. They share a behind-the-scenes look at the process of creating these miniature masterpieces, the history of the stamp program, and how stamps will play a role in celebrating the Postal Service’s 250th anniversary.

USPS Stamp Services Director Lisa Bobb-Semple and Smithsonian National Postal Museum Curator of Philately Daniel Piazza join us to discuss the USPS stamp program and the new stamps for 2025. They share a behind-the-scenes look at the process of creating these miniature masterpieces, the history of the stamp program, and how stamps will play a role in celebrating the Postal Service’s 250th anniversary.

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Spotting Imposter Scams

<p>This week on <i>Mailin’ It!</i>, Brian Coleman of the U.S. Postal Inspection Service walks us through the world of imposter scams, a leading form of fraud that cost victims billions last year. From fake government officials to fraudulent package notifications, these scams exploit trust and pressure victims into giving up sensitive information. Brian shares how the Postal Inspection Service investigates these crimes, tips for identifying scams before they happen, and what to do if you think you’ve been targeted. Scammers are getting more sophisticated, making it harder than ever to tell what’s real and what’s a fraud, whether you’re looking to protect yourself or help others stay safe, this episode is packed with valuable insights.</p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

Tue, 4 Mar 2025 16:00:00 +0000

mediacenter@usps.gov (United States Postal Service)

<p>This week on <i>Mailin’ It!</i>, Brian Coleman of the U.S. Postal Inspection Service walks us through the world of imposter scams, a leading form of fraud that cost victims billions last year. From fake government officials to fraudulent package notifications, these scams exploit trust and pressure victims into giving up sensitive information. Brian shares how the Postal Inspection Service investigates these crimes, tips for identifying scams before they happen, and what to do if you think you’ve been targeted. Scammers are getting more sophisticated, making it harder than ever to tell what’s real and what’s a fraud, whether you’re looking to protect yourself or help others stay safe, this episode is packed with valuable insights.</p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

Spotting Imposter Scams

United States Postal Service

00:33:28

Imposter scams are on the rise, with fraudsters posing as trusted institutions to steal personal information and money. In this episode of Mailin’ It!, we’re joined by Brian Coleman, program manager for mail fraud at the U.S. Postal Inspection Service, to break down the most common imposter scams, including phishing, smishing, and fake package delivery alerts. Learn how scammers manipulate their victims, the red flags to watch for, and the best ways to protect yourself from becoming a target. Tune in as we explore real cases, new scam tactics, and how the Postal Inspection Service is working to shut them down.

Imposter scams are on the rise, with fraudsters posing as trusted institutions to steal personal information and money. In this episode of Mailin’ It!, we’re joined by Brian Coleman, program manager for mail fraud at the U.S. Postal Inspection Service, to break down the most common imposter scams, including phishing, smishing, and fake package delivery alerts. Learn how scammers manipulate their victims, the red flags to watch for, and the best ways to protect yourself from becoming a target. Tune in as we explore real cases, new scam tactics, and how the Postal Inspection Service is working to shut them down.

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How Postal Inspectors Clipped a $31 Million Coupon Scam - True Crime

<p>In this episode, <i>Mailin’ It!</i> continues its True Crime series with an inside look at a shocking fraud case that cost businesses millions. Postal Inspector Jason Thomasson takes us through the intricate investigation that led to the takedown of Lori Ann Talens, the mastermind behind a massive $31 million counterfeit coupon scheme. Hear how law enforcement followed digital trails, uncovered hidden networks, and ultimately brought the operation to a halt. This episode sheds light on the surprising world of coupon fraud and the real consequences of financial crimes that often go unnoticed. Whether you’re a true crime fan or just curious about how Postal Inspectors protect consumers and businesses, this episode offers a fascinating deep dive into a case that made headlines.</p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

Tue, 11 Feb 2025 16:00:00 +0000

mediacenter@usps.gov (United States Postal Service)

<p>In this episode, <i>Mailin’ It!</i> continues its True Crime series with an inside look at a shocking fraud case that cost businesses millions. Postal Inspector Jason Thomasson takes us through the intricate investigation that led to the takedown of Lori Ann Talens, the mastermind behind a massive $31 million counterfeit coupon scheme. Hear how law enforcement followed digital trails, uncovered hidden networks, and ultimately brought the operation to a halt. This episode sheds light on the surprising world of coupon fraud and the real consequences of financial crimes that often go unnoticed. Whether you’re a true crime fan or just curious about how Postal Inspectors protect consumers and businesses, this episode offers a fascinating deep dive into a case that made headlines.</p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

How Postal Inspectors Clipped a $31 Million Coupon Scam - True Crime

United States Postal Service

00:32:23

This episode of Mailin’ It! delves into a real-life true crime case featuring one of the largest coupon fraud schemes in U.S. history. Postal Inspector Jason Thomasson joins the podcast to reveal how a Virginia Beach couple orchestrated a $31 million counterfeit coupon operation using social media to attract buyers and the U.S. mail to distribute their fakes. Learn how the Postal Inspection Service cracked the case, the surprising digital forensics behind the investigation, and the crucial clues that ultimately unraveled the entire scheme.

This episode of Mailin’ It! delves into a real-life true crime case featuring one of the largest coupon fraud schemes in U.S. history. Postal Inspector Jason Thomasson joins the podcast to reveal how a Virginia Beach couple orchestrated a $31 million counterfeit coupon operation using social media to attract buyers and the U.S. mail to distribute their fakes. Learn how the Postal Inspection Service cracked the case, the surprising digital forensics behind the investigation, and the crucial clues that ultimately unraveled the entire scheme.

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Building Business Connections - Inside USPS Industry Engagement

<p>This week on <i>Mailin’ It!</i>, we welcome Lindsey Taylor, USPS Director of Industry Engagement and Outreach, to explore how the Postal Service builds strong relationships with businesses across the nation. Lindsey shares insights on how USPS helps businesses navigate postal operations, optimize shipping strategies, and stay informed. Whether you're a business owner looking to streamline operations or simply curious about USPS’s broader impact, this episode showcases the Postal Service’s commitment to driving business success and innovation.</p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

Tue, 28 Jan 2025 16:00:00 +0000

mediacenter@usps.gov (United States Postal Service)

<p>This week on <i>Mailin’ It!</i>, we welcome Lindsey Taylor, USPS Director of Industry Engagement and Outreach, to explore how the Postal Service builds strong relationships with businesses across the nation. Lindsey shares insights on how USPS helps businesses navigate postal operations, optimize shipping strategies, and stay informed. Whether you're a business owner looking to streamline operations or simply curious about USPS’s broader impact, this episode showcases the Postal Service’s commitment to driving business success and innovation.</p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

Building Business Connections - Inside USPS Industry Engagement

United States Postal Service

00:22:50

In this episode of Mailin’ It!, USPS Director of Industry Engagement and Outreach, Lindsey Taylor, joins the show to shed light on the crucial role the Postal Service plays in supporting the mailing and shipping industry. USPS delivers to more than 169 million addresses, but did you know it also works closely with businesses of all sizes to optimize their mailing and shipping operations? Tune in to learn how USPS collaborates with businesses to ensure smooth operations, drive innovation, and provide valuable resources that help businesses grow.

In this episode of Mailin’ It!, USPS Director of Industry Engagement and Outreach, Lindsey Taylor, joins the show to shed light on the crucial role the Postal Service plays in supporting the mailing and shipping industry. USPS delivers to more than 169 million addresses, but did you know it also works closely with businesses of all sizes to optimize their mailing and shipping operations? Tune in to learn how USPS collaborates with businesses to ensure smooth operations, drive innovation, and provide valuable resources that help businesses grow.

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Don’t Get Snowed - Avoiding Holiday Scams with USPS

<p>This week on <i>Mailin’ It!</i>, Karla Kirby and Jonathan Castillo welcome back Eric Shen, Inspector in Charge at the Postal Inspection Service’s Criminal Investigations Group. With the holiday season in full swing, Eric sheds light on the Postal Inspection Service’s 2024 holiday scams awareness campaign, “Don’t Get Snowed by Holiday Scams,” which focuses on protecting USPS customers and employees during the busiest time of the year. Tune in to hear Eric break down the top scams targeting customers, including counterfeit stamps, phishing and smishing schemes, and mail theft, while sharing actionable advice to protect yourself and your loved ones.</p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

Tue, 3 Dec 2024 16:00:00 +0000

mediacenter@usps.gov (United States Postal Service)

<p>This week on <i>Mailin’ It!</i>, Karla Kirby and Jonathan Castillo welcome back Eric Shen, Inspector in Charge at the Postal Inspection Service’s Criminal Investigations Group. With the holiday season in full swing, Eric sheds light on the Postal Inspection Service’s 2024 holiday scams awareness campaign, “Don’t Get Snowed by Holiday Scams,” which focuses on protecting USPS customers and employees during the busiest time of the year. Tune in to hear Eric break down the top scams targeting customers, including counterfeit stamps, phishing and smishing schemes, and mail theft, while sharing actionable advice to protect yourself and your loved ones.</p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

Don’t Get Snowed - Avoiding Holiday Scams with USPS

United States Postal Service

00:25:02

The holidays may be the most wonderful time of the year, but they’re also prime season for scammers looking to exploit increased mailing activity. On this episode of Mailin’ It!, Karla and Jonathan are joined by Eric Shen from the Postal Inspection Service to discuss the 2024 holiday scams awareness campaign, “Don’t Get Snowed by Holiday Scams.” From counterfeit postage and phishing schemes to mail theft and carrier safety, this episode equips listeners with practical tips and insights to safeguard themselves and their mail during the holidays.

The holidays may be the most wonderful time of the year, but they’re also prime season for scammers looking to exploit increased mailing activity. On this episode of Mailin’ It!, Karla and Jonathan are joined by Eric Shen from the Postal Inspection Service to discuss the 2024 holiday scams awareness campaign, “Don’t Get Snowed by Holiday Scams.” From counterfeit postage and phishing schemes to mail theft and carrier safety, this episode equips listeners with practical tips and insights to safeguard themselves and their mail during the holidays.

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The USPS Holiday Ride 2024

<p>This week on <i>Mailin’ It!</i>, Karla and Jonathan are joined by Sheila Holman, USPS VP of Marketing, to discuss the Postal Service’s 2024 holiday season preparations. Sheila shares details about this year’s “Holiday Ride” campaign, showcasing USPS’s modernization efforts and its impact on mail and package delivery. The episode also highlights festive new stamps, Operation Santa updates (including a Toys“R”Us collaboration), and key shipping deadlines. Whether you’re sending cards, gifts, or still planning your holiday shipments, this episode offers helpful tips and a behind-the-scenes look at how USPS ensures a smooth and joyful holiday experience for everyone.</p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

Tue, 19 Nov 2024 16:00:00 +0000

mediacenter@usps.gov (United States Postal Service)

<p>This week on <i>Mailin’ It!</i>, Karla and Jonathan are joined by Sheila Holman, USPS VP of Marketing, to discuss the Postal Service’s 2024 holiday season preparations. Sheila shares details about this year’s “Holiday Ride” campaign, showcasing USPS’s modernization efforts and its impact on mail and package delivery. The episode also highlights festive new stamps, Operation Santa updates (including a Toys“R”Us collaboration), and key shipping deadlines. Whether you’re sending cards, gifts, or still planning your holiday shipments, this episode offers helpful tips and a behind-the-scenes look at how USPS ensures a smooth and joyful holiday experience for everyone.</p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

The USPS Holiday Ride 2024

United States Postal Service

00:19:00

The 2024 holiday season is here, and the United States Postal Service is ready to deliver! In this episode, Karla Kirby and Jonathan Castillo chat with Sheila Holman, USPS VP of Marketing, about how the Postal Service is gearing up for its busiest time of year. From a festive new holiday campaign and delightful new stamps to the heartwarming tradition of Operation Santa, discover how the Postal Service is spreading holiday cheer and ensuring a seamless season for senders and recipients alike.

The 2024 holiday season is here, and the United States Postal Service is ready to deliver! In this episode, Karla Kirby and Jonathan Castillo chat with Sheila Holman, USPS VP of Marketing, about how the Postal Service is gearing up for its busiest time of year. From a festive new holiday campaign and delightful new stamps to the heartwarming tradition of Operation Santa, discover how the Postal Service is spreading holiday cheer and ensuring a seamless season for senders and recipients alike.

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The Postal Service Improves its Ground Game

<p>This week on <i>Mailin’ It</i>, Karla and Jonathan are joined by Juan Nadal, USPS Executive Director of Strategic Sales & Account Initiatives. Juan discusses the Postal Service’s efforts to streamline package delivery and the broader impact the network transformation will have, giving USPS the tools to support the evolving shipping needs of major retail partners and everyday customers alike. Learn how these advancements are helping USPS compete and what the future holds for customer-focused initiatives like USPS Connect eCommerce and Informed Delivery integration. For shipping professionals or anyone curious about USPS's modern approach to delivery, tune in for a fascinating look at the Postal Service’s efficient customer-focused future.</p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

Tue, 5 Nov 2024 16:00:00 +0000

mediacenter@usps.gov (United States Postal Service)

<p>This week on <i>Mailin’ It</i>, Karla and Jonathan are joined by Juan Nadal, USPS Executive Director of Strategic Sales & Account Initiatives. Juan discusses the Postal Service’s efforts to streamline package delivery and the broader impact the network transformation will have, giving USPS the tools to support the evolving shipping needs of major retail partners and everyday customers alike. Learn how these advancements are helping USPS compete and what the future holds for customer-focused initiatives like USPS Connect eCommerce and Informed Delivery integration. For shipping professionals or anyone curious about USPS's modern approach to delivery, tune in for a fascinating look at the Postal Service’s efficient customer-focused future.</p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

The Postal Service Improves its Ground Game

United States Postal Service

00:22:50

This episode dives into the major transformations in the USPS delivery network under the Delivering for America plan. Hosts Karla Kirby and Jonathan Castillo chat with Juan Nadal, USPS Executive Director of Strategic Sales & Account Initiatives, to learn how the Postal Service is modernizing its infrastructure to boost efficiency, lower costs, and improve sustainability, and how that’s led to the success of solutions like Ground Advantage. Discover how USPS is setting new standards in shipping to meet the evolving needs of businesses and consumers across the nation.

This episode dives into the major transformations in the USPS delivery network under the Delivering for America plan. Hosts Karla Kirby and Jonathan Castillo chat with Juan Nadal, USPS Executive Director of Strategic Sales & Account Initiatives, to learn how the Postal Service is modernizing its infrastructure to boost efficiency, lower costs, and improve sustainability, and how that’s led to the success of solutions like Ground Advantage. Discover how USPS is setting new standards in shipping to meet the evolving needs of businesses and consumers across the nation.

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The Power of Direct Mail

<p>This week on Mailin' It, Karla and Jonathan are joined by Margaret Pepe, the Postal Service’s Executive Director of Product Solutions, to discuss the enduring relevance of direct mail in today's digital marketing landscape. As digital ads increasingly flood social media, email, and websites, direct mail offers a tangible, trustworthy, and less overwhelming alternative. Margaret shares how mail creates lasting impressions, often remaining in homes long after digital messages are forgotten. Tune in to discover USPS’s latest innovations and learn how marketers are combining direct mail with digital strategies to maximize engagement.</p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

Tue, 22 Oct 2024 15:00:00 +0000

mediacenter@usps.gov (United States Postal Service)

<p>This week on Mailin' It, Karla and Jonathan are joined by Margaret Pepe, the Postal Service’s Executive Director of Product Solutions, to discuss the enduring relevance of direct mail in today's digital marketing landscape. As digital ads increasingly flood social media, email, and websites, direct mail offers a tangible, trustworthy, and less overwhelming alternative. Margaret shares how mail creates lasting impressions, often remaining in homes long after digital messages are forgotten. Tune in to discover USPS’s latest innovations and learn how marketers are combining direct mail with digital strategies to maximize engagement.</p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

The Power of Direct Mail

United States Postal Service

00:26:47

In this episode, we explore how direct mail continues to thrive as a powerful marketing channel in the digital age. Executive Director of Product Solutions, Margaret Pepe, dives into the innovative ways USPS is helping businesses integrate technology, including augmented reality and artificial intelligence, into their direct mail campaigns to drive engagement. Whether you're a marketer or just curious about the evolution of mail, this episode uncovers the future of direct mail in an increasingly digital world.

In this episode, we explore how direct mail continues to thrive as a powerful marketing channel in the digital age. Executive Director of Product Solutions, Margaret Pepe, dives into the innovative ways USPS is helping businesses integrate technology, including augmented reality and artificial intelligence, into their direct mail campaigns to drive engagement. Whether you're a marketer or just curious about the evolution of mail, this episode uncovers the future of direct mail in an increasingly digital world.

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A Romance Scam Turns Tragic - A Postal Inspection Service True Crime Story

<p>This week on Mailin’ It, Karla and Jonathan speak with retired Postal Inspector Natalie Reda about a tragic case of romance fraud that shocked investigators. Laura Kowal, a retired hospital executive, fell victim to an online romance scam, losing $1.5 million before her suspicious death in 2020. Natalie walks us through the investigation, revealing how the scam was connected to a larger fraud network and how law enforcement traced the money. The episode sheds light on the tactics used by scammers, the emotional toll on victims, and steps listeners can take to protect themselves from similar scams. If you or someone you know is active in online dating, this episode is essential listening to stay informed and safe.</p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

Tue, 8 Oct 2024 15:00:00 +0000

mediacenter@usps.gov (United States Postal Service)

<p>This week on Mailin’ It, Karla and Jonathan speak with retired Postal Inspector Natalie Reda about a tragic case of romance fraud that shocked investigators. Laura Kowal, a retired hospital executive, fell victim to an online romance scam, losing $1.5 million before her suspicious death in 2020. Natalie walks us through the investigation, revealing how the scam was connected to a larger fraud network and how law enforcement traced the money. The episode sheds light on the tactics used by scammers, the emotional toll on victims, and steps listeners can take to protect themselves from similar scams. If you or someone you know is active in online dating, this episode is essential listening to stay informed and safe.</p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

A Romance Scam Turns Tragic - A Postal Inspection Service True Crime Story

United States Postal Service

00:31:08

In this episode of Mailin’ It!, hosts Karla Kirby and Jonathan Castillo continue their True Crimes series with a gripping account of a romance scam that turned fatal. Retired Postal Inspector Natalie Reda joins the show to discuss the tragic case of Laura Kowal, a 57-year-old Illinois woman who was scammed out of $1.5 million through an online relationship. What began as a search for love ended in financial ruin and a mysterious death. Tune in to hear how the U.S. Postal Inspection Service worked alongside other agencies to investigate this heartbreaking case, uncovering a web of fraud that led to devastating consequences.

In this episode of Mailin’ It!, hosts Karla Kirby and Jonathan Castillo continue their True Crimes series with a gripping account of a romance scam that turned fatal. Retired Postal Inspector Natalie Reda joins the show to discuss the tragic case of Laura Kowal, a 57-year-old Illinois woman who was scammed out of $1.5 million through an online relationship. What began as a search for love ended in financial ruin and a mysterious death. Tune in to hear how the U.S. Postal Inspection Service worked alongside other agencies to investigate this heartbreaking case, uncovering a web of fraud that led to devastating consequences.

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USPS Tech Innovator Bob Dixon

<p>This week on Mailin' It, we’re joined by Bob Dixon, USPS Director of Product Technology Innovation. Bob discusses his journey into technology and his role in the Postal Service's digital transformation, from pioneering Informed Delivery to addressing new challenges like mail theft. He provides an inside look at how his team is developing advanced keys and high-security electronic locks to protect collection boxes and ensure safe mail delivery. Tune in as Bob shares his insights on leadership and his approach to solving complex challenges, all while keeping USPS at the forefront of innovation.</p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

Tue, 24 Sep 2024 15:00:00 +0000

mediacenter@usps.gov (United States Postal Service)

<p>This week on Mailin' It, we’re joined by Bob Dixon, USPS Director of Product Technology Innovation. Bob discusses his journey into technology and his role in the Postal Service's digital transformation, from pioneering Informed Delivery to addressing new challenges like mail theft. He provides an inside look at how his team is developing advanced keys and high-security electronic locks to protect collection boxes and ensure safe mail delivery. Tune in as Bob shares his insights on leadership and his approach to solving complex challenges, all while keeping USPS at the forefront of innovation.</p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

USPS Tech Innovator Bob Dixon

United States Postal Service

00:31:26

This is the third episode of our executive series that introduces listeners to people in key leadership positions at the Postal Service. In this installment, we speak with Bob Dixon, the Postal Service's Director of Product Technology Innovation. Bob takes us through his fascinating career journey, from his early days in the dot com era to his work on groundbreaking projects like Informed Delivery. If you're interested in how tech innovation and problem-solving are shaping the future of the Postal Service, this episode is a must-listen.

This is the third episode of our executive series that introduces listeners to people in key leadership positions at the Postal Service. In this installment, we speak with Bob Dixon, the Postal Service's Director of Product Technology Innovation. Bob takes us through his fascinating career journey, from his early days in the dot com era to his work on groundbreaking projects like Informed Delivery. If you're interested in how tech innovation and problem-solving are shaping the future of the Postal Service, this episode is a must-listen.

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The Postal Service Is Ready for the 2024 Elections

<p>This week on <i>Mailin' It</i>, Karla and Jonathan are joined by Adrienne Marshall, the Executive Director for Election and Government Mail Services at USPS. As the nation gears up for the 2024 elections, Adrienne provides an in-depth look at how the Postal Service is preparing to process, transport, and deliver Election Mail, including ballots, voter registration cards, and polling place notifications. The episode explores the history of voting by mail, the difference between election mail and political mail, the specialized measures in place to ensure that every mail-in ballot is handled securely and efficiently, and more! Whether you’re a voter or just curious about how the process works, this episode is packed with valuable insights into the USPS’s role in the election process.</p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

Tue, 10 Sep 2024 17:00:00 +0000

mediacenter@usps.gov (United States Postal Service)

<p>This week on <i>Mailin' It</i>, Karla and Jonathan are joined by Adrienne Marshall, the Executive Director for Election and Government Mail Services at USPS. As the nation gears up for the 2024 elections, Adrienne provides an in-depth look at how the Postal Service is preparing to process, transport, and deliver Election Mail, including ballots, voter registration cards, and polling place notifications. The episode explores the history of voting by mail, the difference between election mail and political mail, the specialized measures in place to ensure that every mail-in ballot is handled securely and efficiently, and more! Whether you’re a voter or just curious about how the process works, this episode is packed with valuable insights into the USPS’s role in the election process.</p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

The Postal Service Is Ready for the 2024 Elections

United States Postal Service

00:18:55

In this episode, we dive into the Postal Service’s vital role in the election process. With Election Day 2024 fast approaching, our hosts Karla Kirby and Jonathan Castillo speak with Adrienne Marshall, the Executive Director for Election and Government Mail Services. Adrienne sheds light on the extensive preparations already underway at the Postal Service to manage and secure the millions of ballots expected to be mailed this election season. Tune in to learn how the USPS ensures the integrity and efficiency of the election mail process.

In this episode, we dive into the Postal Service’s vital role in the election process. With Election Day 2024 fast approaching, our hosts Karla Kirby and Jonathan Castillo speak with Adrienne Marshall, the Executive Director for Election and Government Mail Services. Adrienne sheds light on the extensive preparations already underway at the Postal Service to manage and secure the millions of ballots expected to be mailed this election season. Tune in to learn how the USPS ensures the integrity and efficiency of the election mail process.

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Modernizing One of the World’s Largest Vehicle Fleets

<p>This week on Mailin' It, we’re joined by the Director of Fleet Management, Justin Glass, who takes us behind the scenes of the epic effort USPS is taking to modernize its vehicle fleet. Discover the strategic planning and innovative design choices that are driving this transformation. Join us to learn about the newly designed Next Generation Delivery Vehicles which promise enhanced safety, better ergonomics, lower emissions, and double the cargo space.</p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

Tue, 6 Aug 2024 15:00:00 +0000

mediacenter@usps.gov (United States Postal Service)

<p>This week on Mailin' It, we’re joined by the Director of Fleet Management, Justin Glass, who takes us behind the scenes of the epic effort USPS is taking to modernize its vehicle fleet. Discover the strategic planning and innovative design choices that are driving this transformation. Join us to learn about the newly designed Next Generation Delivery Vehicles which promise enhanced safety, better ergonomics, lower emissions, and double the cargo space.</p><br/> <p>Hosted by Simplecast, an AdsWizz company. See <a href="https://pcm.adswizz.com">pcm.adswizz.com</a> for information about our collection and use of personal data for advertising.</p>

Modernizing One of the World’s Largest Vehicle Fleets

United States Postal Service

00:36:53

In this episode, we explore the Postal Service's latest efforts to modernize its vehicle fleet. Director of Fleet Management, Justin Glass, gives listeners an inside look at this important initiative, from the rigorous testing required to ensure these new vehicles can handle the diverse climates of the United States, to the crucial role the Delivering for America plan has played in driving the ambitious goal of deploying 106,000 new vehicles over the next five years. Tune in to hear how this historic fleet upgrade will transform the Postal Service and ensure its operations are prepared for the future.

In this episode, we explore the Postal Service's latest efforts to modernize its vehicle fleet. Director of Fleet Management, Justin Glass, gives listeners an inside look at this important initiative, from the rigorous testing required to ensure these new vehicles can handle the diverse climates of the United States, to the crucial role the Delivering for America plan has played in driving the ambitious goal of deploying 106,000 new vehicles over the next five years. Tune in to hear how this historic fleet upgrade will transform the Postal Service and ensure its operations are prepared for the future.

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